It arrived defective, damaged, wrong or incomplete

1. If the parcel is visibly damaged, refuse it at the door if you can.
2. Otherwise, within 48 hours of delivery, open an enquiry and choose My order.
3. Give the order number and attach photos of the parcel and the product.
4. Tell us what is wrong: damaged, not working, a different item, or something missing.

We send a replacement free, or refund in full if you prefer. Missing stands or missing units in a pack are shipped again the same way.

Card does not open anything? Before a return, check that it is activated and that NFC is on. Most "not working" cards only need setup. See the tap and scan check.

Refund timing: within 3 working days after we receive and check the item. Your bank may take up to 7 more days. Amazon orders are refunded on Amazon's timeline.